The following wiki is for Canisius Faculty and Staff with campus-owned Macintosh computers.
OS 10.9 or higher is required
Overview: Before you begin
Why am I receiving this error?
The origin of this error derives from the fact that your Macintosh remembers your old Active Directory credentials (a.k.a. - your Canisius username and password) in a place called the Keychain. As a result, the process to sync your Macintosh with your most current Canisius username and password, involves removing the Keychain itself. The steps to resolve this issue are indicated below.
Step 1: Open Self Service
Self Service can be located in the Applications folder (Finder > Applications > Self Service.app)
Note: Self Service is available for users that have enrolled their Mac. Please contact the ITS Help Desk x8340 to schedule an enrollment.
Note: Self Service is not available off campus.
Step 2: Select "Fix My Keychain" from the Homepage of Self Service
Review the details of the program and select "Fix"
Step 3: Restart your Macintosh
Step 4: Enter your Canisius Credentials upon restart
After restart, you will have to re-enter your Canisius password in a few notable fields. These fields are listed below:
Other items that might require you to re-enter your credentials include: