A student notified you that they cannot see a grade item, or their grade with it, within the Grades area.  But you can see it within your gradebook.  Why?  A common possibility is that this grade item has a visibility restriction attached that prevents students from seeing it.  You can see this if you go into Grades → Manage Grades.  Note the closed-eye icon next to “Discussion Topic #9”:  

To remove this, click the dropdown menu caret next to the item, choose Edit Grade Item, and on the following screen, click/go to the “Restrictions” tab.  There, choose “Grade item is always visible,” and then Save and Close. 

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