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Establish a Remote Session with Canisius ITS using TeamViewer
On occasion, when you call the ITS Help Desk, the technician may ask for your permission to use "remote control" software in an effort to solve your problem. Using TeamViewer, the ITS Help Desk can remotely control any computer as if they were sitting right in front of it. When asked, all you have to do is download & run the small application, which doesn't even require installation or administrative rights.


To prepare for a remote session:
1.    Click the appropriate link below.
2.    Save the file to your computer's desktop (or other location where you’ll be able to find it).
3.    Double-click the file you saved (teamviewerqs) & run it.
4.    When the program runs, you’ll see a small window open that looks like the image to the right.

Download & Run: 
Download TeamViewer QuickSupport for Windows

Alternate Links to Windows File:

  1. 1st alternate link to the Windows file
    (from a Canisius website)
  2. 2nd alternate link to the Windows file
    (from TeamViewer's website)
Download TeamViewer QuickSupport for Mac

Alternate Links to Mac File:

  1. 1st alternate link to the Mac file
    (from a Canisius website)
  2. 2nd alternate link to the Mac file
    (from TeamViewer's website)