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The following are examples of the main type of assistance that we provide at the help desk.

You will mainly assist students if faculty or staff need assistance you can attempt to assist buy do not hesitate to send them to HO 016

Printer assistance

  • Please keep the printers stocked with paper.
  • We assist with clearing jams.
  • Deleting a print job might be necessary if someone selected an incorrect paper size
  • Restarting the printer will sometimes resolve issues
  • If the issue can not be resolved please call 888-8342 or email the helpdesk@canisius.edu if it happens on a weekend.  Make sure to state which printer is not functioning.

Note: Windows 8 / 10 does not require a certificate to connect to CanisiusWireless

Set-up wireless on laptop/phone/tablet

Set-up library printing

Configure Gmail on iphone / ipad / ipod

Configure Gmail on Android

Install ant-virus program Microsoft Security Essentials / In Windows 8, Windows Defender replaces Microsoft Security Essentials

Remove spyware, adware, viruses for PC

Remove spyware, adware, viruses for MAC

We mainly assist with software assistance if the issue is broken hardware or a blue screen with a windows machine please provide the student with the following list.

 

 

 

 

 

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