The following are examples of the main type of assistance that we provide at the help desk.
You will mainly assist students if faculty or staff need assistance you can attempt to assist buy do not hesitate to send them to HO 016
Note: Windows 8 / 10 does not require a certificate to connect to CanisiusWireless
Set-up wireless on laptop/phone/tablet
Set-up library printing
Configure Gmail on iphone / ipad / ipod
Configure Gmail on Android
Install ant-virus program Microsoft Security Essentials / In Windows 8, Windows Defender replaces Microsoft Security Essentials
Remove spyware, adware, viruses for PC
Remove spyware, adware, viruses for MAC
We mainly assist with software assistance if the issue is broken hardware or a blue screen with a windows machine please provide the student with the following list.