The following are examples of the main type of assistance that we provide at the help desk.

You will mainly assist students if faculty or staff need assistance you can attempt to assist buy do not hesitate to send them to HO 016

Printer assistance

Note: Windows 8 / 10 does not require a certificate to connect to CanisiusWireless

Set-up wireless on laptop/phone/tablet

Set-up library printing

Configure Gmail on iphone / ipad / ipod

Configure Gmail on Android

Install ant-virus program Microsoft Security Essentials / In Windows 8, Windows Defender replaces Microsoft Security Essentials

Remove spyware, adware, viruses for PC

Remove spyware, adware, viruses for MAC

We mainly assist with software assistance if the issue is broken hardware or a blue screen with a windows machine please provide the student with the following list.